Disputes Resolution

Garaty Murnane Insurance Brokers is committed to the fair, transparent and timely resolution of disputes and subscribes to the General Insurance Brokers Code of Practice. As such, we have a detailed internal dispute resolution process in accordance with the guidelines in those Codes.

As part of our commitment we subscribe to the Financial Ombudsman Service, an external dispute resolution service which is available to clients in the event they believe a complaint has not been satisfactorily dealt with by us.

Initially you should contact us if you have any complaints about our service.

  Dispute Resolution Contact: Liz Murnane

  Garaty Murnane Insurance Brokers Pty Ltd
  PO Box 218 Broadmeadow NSW 2292
  T: 02 4969 8100
  F: 02 4969 8118
  E: liz@garatymurnane.com.au

  If your complaint cannot be dealt with satisfactorily within 20 business days,
  you have the right to refer the matter to the Financial Ombudsman Service.

  
  

  GPO Box 3, Melbourne Victoria 3001
  T: 1300 78 08 08
       03 9613 6399
  W: http://www.fos.org.au